Overview

At Vitanow Supplements, customer satisfaction is important to us. This Refund & Returns Policy explains your rights and our obligations when purchasing food supplements from https://vitanowsupplements.com, in accordance with German and European Union consumer protection laws.

1. Right of Withdrawal (Widerrufsrecht)

Under EU law, consumers have the right to withdraw from a distance purchase within 14 days without giving any reason.

However, food supplements are subject to hygiene and safety regulations.

Important Exception:

The right of withdrawal does not apply to:

  • Sealed food supplements that are opened after delivery
  • Products that are unsealed, used, or partially consumed
  • Products that are unsuitable for return due to health protection or hygiene reasons

If the supplement packaging remains unopened and sealed, you may exercise your right of withdrawal within 14 days of receiving the product.

2. Conditions for Returns

To be eligible for a return, the following conditions must be met:

  • The product must be unused, unopened, and in its original sealed packaging
  • The return request must be submitted within 14 days of delivery
  • Proof of purchase (order number or receipt) must be provided

We reserve the right to refuse returns that do not meet these conditions.

3. How to Request a Return

To initiate a return, please follow these steps:

  1. Contact us via the contact form or email on vitanowsupplements.com
  2. Provide your order number and reason for return
  3. Our support team will review your request and provide return instructions if eligible

Returns sent without prior approval may not be accepted.

4. Return Shipping Costs

  • Customers are responsible for return shipping costs, unless the product is defective or incorrectly delivered
  • We recommend using a trackable shipping service
  • Vitanow Supplements is not responsible for lost or damaged return shipments

5. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If Approved:

  • Refunds will be processed within 7–14 business days
  • Refunds will be issued to the original payment method
  • Original shipping charges are non-refundable, except in cases of defective or incorrect items

6. Damaged or Incorrect Products

If you receive a product that is:

  • Damaged during transit
  • Defective
  • Incorrectly delivered

Please notify us within 48 hours of delivery, including photos of the product and packaging.
We will arrange a replacement or refund at no additional cost.

7. Non-Returnable Items

For safety and legal reasons, the following items are non-returnable:

  • Opened or unsealed supplements
  • Used or partially consumed products
  • Products returned after the 14-day period
  • Products damaged due to improper use or storage

8. Subscription Orders (If Applicable)

If you have subscribed to recurring deliveries:

  • You may cancel your subscription before the next billing cycle
  • Once a subscription order has been shipped, it follows the same return conditions outlined above

9. Order Cancellations

Orders can be cancelled before shipment.
Once an order has been dispatched, cancellation is no longer possible and return rules apply.

10. Legal Compliance

This Refund & Returns Policy complies with:

  • EU Consumer Rights Directive (2011/83/EU)
  • German Civil Code (BGB)
  • Food hygiene and consumer safety regulations

11. Contact Information

If you have any questions about our Refund & Returns Policy, please contact us through the official support channels listed on vitanowsupplements.com.